Close this search box.
Close this search box.

Privacy Notice

This Privacy Notice was last updated on April 22, 2014

This privacy notice describes the kinds of information that we may collect about you; how you can access and control your information; how we protect it; how we utilise that information; and when we disclose it. At Orthopedic Pillow & Mattress, we are committed to making it clear how we utilise your information, and how we protect your privacy.

Personal Information
Personal information includes your name, address (both billing and delivery addresses), phone number, information about the products you purchase from us e-mail address and credit card information. We use vendors to process your order and ship the products to you and we share your name, billing address, phone number and the products you purchase with them. Your credit card information is only accessed by the PayU Gateway and is not accessible to Orthopedic Pillow & Mattress or its employees. We use your billing address to verify your billing information. We use your delivery address to ship your products to you and to send catalogs and other mailings to you.

Credit Card Information
Credit Card information is NOT collected by Orthopedic Pillow & Mattress. This information only gets collected safely and securely on the PayU Payment Gateway when making your purchase.

Non-Personal Information
Non-personal information includes the pages you visit on our website, the kinds of purchases you make on the Orthopedic Pillow & Mattress site, the type of computer and web browser you are using, how many clicks it takes to reach specific information, the pages you view when you visit the site, and time you spend viewing these pages. This data is in an anonymous format and doesn’t contain any personal information about you. We reserve the right to share non-personal information about your website visits with vendors who help us market our products or help us administer our website.

Ordering and Making a Purchase
We collect your personal information when you place an order with us, either by phone or by using our online store. This includes your name, e-mail address, delivery and billing addresses, phone number, and other details about your purchase. We collect such personal information to process your order and deliver the products to you. Orthopedic Pillow & Mattress however, DO NOT collect credit card information.

Creating Your Online Account
We collect your personal information when you set up an online shopping account. This includes your name, e-mail address, delivery address and billing address. We seek to simplify doing business with us by retaining your account information for return visits to our website.

Signing Up for Newsletters and/or E-mail
When you sign up for a newsletter and/or e-mails, you give us permission to collect your personal information. This may include your name, mailing address and e-mail address. We collect such personal information so we can send you notice of special promotions and product information.

Information You Give Us
When you purchase a product from us, either by phone or on our website, we ask you for personal information so we can complete your order. We also collect personal information when you sign up for promotional mail or e-mail, set up an online shopping account, and when you call us to request an information kit or to learn about products.

Controlling Your Information
After you give us your personal information, you can access and check, change, add or remove the information we have on file for you.

Adding & Removing Your Name On Our Lists
If you want to receive catalogs or e-mails from us, but haven’t yet ordered from us, then you can add your name to our mailing lists. You can receive e-mails, printed catalogs, or both. We use our mailing lists to send notice of special offers and new products.

You can remove your name from our mailing lists if you decide you don’t want to receive mailings from us anymore. You can stop receiving e-mails, printed mailings, or both.

If your personal information changes (like when you move), you can change the information we have on file for you.

Sharing Your Information
Social networking
Sharing either personal or non-personal information with a social network may result in that information being collected by the social network hosting company or may result in that information being made public.
We offer you the opportunity to share information about our products and our website by using the social media buttons. We offer this functionality in order to permit you to share opinions and recommendations about our products with your friends and to generate interest in our products among the members of your social networks.

Service Providers
We employ other companies and individuals to perform certain services and functions on our behalf. These include taking orders, delivering packages, operating and maintaining our website, sending postal mail and e-mail, removing repetitive information from customer lists, providing marketing consultation and assistance, distributing customer surveys providing customer service and processing credit card payments. These companies have access to the personal information needed to perform their services or functions, however they may not use it for other purposes.

For Your Protection and Ours
We may release personal information when we believe it is appropriate to comply with applicable law regulation, governmental request, legal process, or to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Orthopedic Pillow & Mattress, our customers or our employees.

Links To External Websites
If any part of our website links you to other websites, those websites do not operate under this Privacy Notice. To understand their procedures for collecting, using, and disclosing personal information, we recommend that you examine the privacy statements posted on those websites.

Changes To This Policy
We may update this policy any time in the future. We will post at the top of this Privacy Notice the date on which it was most recently updated.

Contacting Us
You can contact us in one of the following ways, if you have questions about our privacy notice or the privacy and security of your information:
Head Office:
Tel: 087 150 5756
4 Chadwick Avenue,
Wynberg, Sandton,
Johannesburg, South Africa